Soul Deep - Privacy Policy

Last Updated: July 15, 2024

This Privacy Policy describes how your personal information is collected, used, and shared when you use the Soul Deep app ("App") operated by Soul Deep ("we," "us," or "our").

We are committed to protecting your privacy and handling your data in an open and transparent manner. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

When you use Soul Deep, we collect the following types of information:

1.1 Information You Provide to Us

• User Preferences: Information you provide when setting up your profile, including preferred quote categories, notification preferences, display settings, and personalization options.
• Questionnaire Responses: Answers to optional onboarding questions about your goals, interests, and preferences that help us tailor content to your needs.
• User-Generated Content: Information you provide when saving favorites, creating custom quotes, or personalizing content within the App.
• Feedback and Communications: Information you provide when contacting us for support, providing feedback, or participating in surveys.
• Email Address: If you choose to subscribe to our newsletter or create an account, we may collect your email address.

1.2 Information Collected Automatically

• Device Information: We collect information about the device you use to access our App, including:
  • Device model and manufacturer
  • Operating system version
  • Device identifiers (such as the iOS Identifier for Vendors)
  • Screen size and resolution
  • Time zone and language settings
• App Usage Data: We collect information about how you interact with the App, such as:
  • Features you use within the App
  • Quotes you view, save, or share
  • Categories you browse
  • Time spent in different sections of the App
  • App crashes and errors
  • Session duration and frequency
• Widget Usage: If you use the Soul Deep widget on your iOS home screen or lock screen, we collect basic information about widget interactions to improve functionality.

1.3 Purchase Information

• Subscription Data: If you subscribe to a premium plan, we collect information about your purchase, including:
  • Subscription type (monthly, yearly, or lifetime)
  • Purchase date
  • Renewal dates
  • Transaction identifiers
  • Receipt data for verification purposes
• Subscription Status: We track your current subscription status to provide access to premium features.
• Trial Information: If you participate in a free trial, we track trial start and end dates.

2. How We Use Your Information

We use the information we collect to:

• Provide and Improve the App:
  • Deliver quote content and features
  • Personalize your experience based on your preferences and behavior
  • Monitor and analyze usage patterns to improve functionality
  • Develop new features and services
  • Fix bugs and troubleshoot issues
• Manage Your Account and Subscription:
  • Process your subscription purchases
  • Verify and manage subscription status
  • Send subscription-related notifications (e.g., renewal reminders)
  • Respond to your support requests
• Personalization:
  • Tailor quote recommendations based on your preferences
  • Customize notification timing and content
  • Provide personalized content based on your usage patterns
  • Remember your settings and preferences
• Communications:
  • Send you app-related notifications (if enabled)
  • Provide important updates about the App
  • Respond to your inquiries or support requests
  • Send marketing communications (if you've opted in)
• Analytics and Improvement:
  • Analyze usage patterns to improve the App
  • Measure the effectiveness of features
  • Identify areas for enhancement
  • Monitor performance and stability
• Security and Compliance:
  • Detect and prevent fraudulent activity
  • Protect the security of your account and our services
  • Comply with legal obligations
  • Enforce our Terms of Service

3. Data Storage and Security

We use a combination of on-device storage and secure cloud storage to manage your data:

• On-Device Storage: Most of your personal preferences, favorites, and settings are stored locally on your device using secure iOS storage mechanisms. This includes:
  • User preferences and settings
  • Favorite quotes
  • Custom quote creations
  • Cached content for offline access
• Secure Cloud Storage: Certain information may be stored in our secure cloud systems:
  • Subscription verification data
  • User account information (if you create an account)
  • Anonymized analytics data
• Security Measures: We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:
  • Encryption of sensitive data in transit and at rest
  • Secure authentication mechanisms
  • Regular security assessments
  • Access controls and monitoring

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Data Sharing and Disclosure

Soul Deep does not sell your personal information. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with third-party vendors who perform services on our behalf, such as:
  • Payment processors (for subscription management)
  • Cloud storage providers
  • Analytics services
  • Customer support services
  These service providers are only permitted to use your information as necessary to provide services to us and are required to maintain the confidentiality of your information.
• Analytics Partners: We use analytics tools to help us understand how users interact with our App. These tools collect information sent by your device, including usage data and device information. We use this information to improve our App and user experience.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via a prominent notice in our App of any such change in ownership and the use of your personal information.
• With Your Consent: We may share your information in any other circumstances where we have your consent.

5. Third-Party Services

Our App may integrate with or contain links to third-party services, including:

• Apple App Store: For app installation and in-app purchases
• Social Media Platforms: If you choose to share content from our App
• Analytics Providers: To help us understand app usage

These third parties have their own privacy policies addressing how they use your information. We encourage you to read their privacy policies before interacting with them through our App.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct inaccurate or incomplete information about you.
• Deletion: You can request that we delete your personal information in certain circumstances.
• Restriction: You can request that we restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You can object to our processing of your personal information in certain circumstances.

You can exercise these rights by contacting us using the information provided in the "Contact Us" section below.

In addition, you have the following app-specific controls:

• Notifications: You can manage notification permissions through your device settings.
• Data Stored on Device: You can clear app data by uninstalling the App.
• Subscription Management: You can manage, change, or cancel your subscription through your Apple ID account settings.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide the App to you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

8. Children's Privacy

Our App is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our servers are located in the United States, and our service providers may be located in various countries around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

10. California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell.
• Right to Delete: You have the right to request the deletion of your personal information collected or maintained by us.
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your CCPA rights.
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information. Please note that we do not sell your personal information.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by updating the "Last Updated" date at the top of this Privacy Policy, posting the new Privacy Policy in the App, and, where appropriate, notifying you by email or through an in-app notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: tmproduction886@gmail.com

Postal Address:
Soul Deep
123 Inspiration Lane
San Francisco, CA 94107
United States